RETURNS AND REFUNDS AS OF FEB. 2017:
(Please read thoroughly before commissioning!)
I DO accept returns/refunds for any PREMADE item within four (4) business days after delivery as long as
item is photographed and returned UNHARMED and in resale condition. PLEASE be sure to reuse the
bubble wrapping that we send with all of our items, and carefully package the item to come back to
our studio. Once the item has returned to us safely, we will process the return funds immediately.
I DO refund people who are difficult to work with, rude, and impatient. I do keep all emails and
communications for legal support should I require it. Unfortunately, in our current day and time, there are sadly just individuals who do not understand how business works, try to tell you how to do your job, or harass businesses with threats and the like. Every business has experienced this. This doesn't happen often. Most clients are supportive, understanding, patient and amazing. Those become part of the family we know as "Beasties!"
This is a custom work business. Customs CAN (but not always, of course) take up to a year or year
and a half to complete - Especially if we are dealing with SETS. That wait pays off with superior build quality and a free 3 year small repair and deep cleaning guarantee! The only thing we cannot repair under that promise is a crushed mask!
I do not accept returns and do not give refunds for CUSTOM items. We provide photographs
(and video turnaround/ testing upon request) of all pieces before they leave our studio. We
package in thick bubble wrapping, air bags, and often with packaging peanuts as well. Because
photos are routinely sent and posted of the works in build, we cannot accept a custom back into
our shop unless it is for repair, upgrades, or cleanings.
The issue with reselling a custom is that it was built with YOUR particular taste and design in mind.
It is very difficult to find a buyer for a custom work that was built for someone else. Also, no one
usually wants to give away their very own character THEY designed, right?)
You are ABSOLUTELY allowed to sell your mask or recolor or augment it once you have it in
your possession. Its YOURS! :)
If you need to cancel BEFORE we have made the orders for your materials, we will send your money
back to you in full.
We do apologize, but we can't offer a FULL refund once work has started on your pieces. If you need
help with something, just let us know. We can meet via video chat or messages to help work
out other pathways that will help us both. As a small business, we ask that you be dedicated
to your piece enough to see it through before you make an order with us. Thank you!
REPAIRS OR UPGRADES:
To send a mask or trophy head in for repair or upgrading, simply pay for the shipping to and from our studio.
We don't charge for repairs or cleaning for the first 3 years of your ownership. After year three, there is a
$50.00 fee. We DO charge cost on any material additions such as LED lights of fans being added new
during a repair. Keep in mind we cannot repair a crushed or warped mask. Please don't store your
mask in a car trunk or in a high-heat situation! Resin warps in intense heat! As hinges are made
of RESIN, they are likely to break. Detachment of hinges or elastics is NOT a case of "breakage" and
is something easily remedied at home with a small DIY with some high strength Gorilla Glue. We CAN
provide you with extra parts if you ever need some replacement nuts/bolts, eye mesh, or elastics!
We no longer offer expedited shipping. A standard shipping charge of $25.00 must apply to each order shipped in the United States. For our International buyers, we must ask that clients take care of all shipping charges plus handle any and all duties fees and customs.
Work on masks doesn't begin until all materials are in. This is why some builds take longer than others.
This usually adds three 1/2 weeks to the finish time.
(NOTICE: COVID 19 HAS ALTERED MANY SHIPMENT TIMES FROM OUR SUPPLIERS, WITH MANY BLANK SUPPLIERS SHIPPING IN 6 WEEKS. UNFORTUNATELY, THIS ADDS TO BUILD TIME. I HAVE NO POWER TO EXPEDITE THEIR WORK.)
Our bases come from Dream Vision Creations, Stuffed Panda Studios, or DrakonicKnight, and we place
orders for blanks as commissions arrive. Please bear in mind that some resin blank providers take a little longer than others to ship a blank; but we will always be glad to let you know where your blank is in the process! Just send us an email and let's talk - we can even meet face to face via video!
Beastworks Studios LLC cannot guarantee the shipments of blank providers or their time frames for
delivery. Just like our clients, unfortunately at times we just have to wait a little longer.