Frequently Asked Questions!
Any questions? They may have already been answered right here!
!. What sort of fur do you use in your work? Is any of it real?
We never use real fur, and any feathers we use are ethically sourced.
We use only the highest quality luxury faux furs. We will never use substandard or "cheap" materials in our builds. We do not use craft fur or Mongolian faux. It is simply too low quality and the thin backing is not suitable for masks.
2. Does every mask you build have a moving jaw?
We specialize in moving jaws, but just let us know if you'd like a static mouth. We can do it!
3. Do you only make realistic masks?
Nope. We can work with toony and semi-toony styles as well!
4. Are all of your masks built on resin blanks?
The majority of our work IS done on resin blanks, but we have build on foam as well and love it!
5. When I get my shipment, what should I expect?
Once your set is ready to go, we box it all up nice and tight - with plenty of padding to arrive safely at your door! We offer insurance and a tracking number on each shipment, and you will find a goody bag inside filled with extras and freebies!
6. Do you have any kind of a warranty?
We sure do! We offer FREE small repair service and deep cleanings for ONE YEAR after you receive your mask. After that year is up, just
cover the shipping to and from our studio and we will take care of the rest for you. Please read our POLICY PAGE for full understanding of what can and cannot be repaired under our small repair service. We are not responsible for broken hinges, but we will gladly replace snapped ones.
*Please note, we cannot and will not honor free repair service on a crushed or warped mask, or a set that has been abused.*