Frequently Asked Questions!
Any questions? They may have already been answered right here!
1. What sort of fur do you use in your work? Is any of it real?
I never use real fur, and any feathers I use are ethically sourced.
I use only the highest quality luxury faux furs. I'll never use substandard or "cheap" materials in my builds.
I don't use craft fur or Mongolian faux. It is simply too low quality and the thin backing is not suitable for masks.
2. Does every mask you build have a moving jaw?
I specialize in moving jaws, but just let me know if you'd like a static mouth. We can do it!
3. Do you only make realistic masks?
Nope. I can work with toony and semi-toony styles as well!
4. Are all of your masks built on resin blanks?
The vast majority of my work IS done on resin blanks, but I have built on foam a few times.
5. When I get my shipment, what should I expect?
Once your set is ready to go, I box it all up nice and tight - with plenty of padding to arrive safely at your door! I offer insurance and a tracking number on each shipment, and you will find a goody bag inside filled with extras and freebies!
6. Do you have any kind of a warranty?
I do! I offer FREE small repair service and deep cleanings for THREE YEARS after you receive your mask. After that period
is up, just pay $50.00 flat fee and we will take care of the rest for you. Please read our POLICY PAGE
for full understanding of what can and cannot be repaired under our small repair service. We are not responsible for broken
hinges, but we will gladly replace snapped ones.
*Please note, I cannot and will not honor free repair service on a crushed or warped mask, or for a set that has been abused.*
7. Do you have an anti-bully policy? Do you stand up for all other artists and small businesses who face bullying?
I totally do - and I will also stand up for CLIENTS too!
Here's why I feel so strongly about bullying:
My very best friend of 25 years passed away on August 13, 2019. He was a gifted fellow artist (Comics and graphic design) and
a SERIOUSLY amazing person who spent his short 49 years on earth being the kindest, most open minded, gentle soul I
ever met. He supported and rooted for ANYONE who needed extra help or a listening ear. He always had a way of
making you laugh in the middle of a crisis. He also suffered a lot of time in his life being bullied - both in his childhood
and then in his professional life by overzealous, impatient, and inexperienced clients. I was stunned by how much bullying is
done to artists and small businesses - as he began his career long before I started my own. Entitled people sicken me because of the
treatment I watched him endure, even as he wore himself out to complete work. He hardly ever
took breaks - a fault I see in myself as well. Most artists have this issue. The constant stress he was under did not help his
terminal condition. I miss him still so much every day.
Clients and Buyers:
Artists are usually kind and helpful folks, but please remember we're still only human. I'm very forgiving of clients who come
upon financial hardship, and typically work things out in a favorable way for both that customer and myself. I have
a great MANY clients, and when one is making waves, it just takes away from those who kindly just abide by my policy of patience.
I have NEVER just not delivered a mask. Unforeseen things can happen, but masks are always finished here.
Fellow Artists and Builders:
Remember that a client purchases your talent and work, not your life. No one has the right to abuse an artist simply
because money has changed hands. That's just not how business works. Remember - in America, businesses have the right to refusal.
(But do NOT use this freedom as a reason to be discriminatory! That is DISGUSTING behavior.)
So long as your customer is refunded in full, that money is all that you owe them - without further explanation. You can give
them one if you WANT to, but you owe them nothing but their money back. If you aren't going to work for them any longer,
that money should be restored to them.
Artists and creative small businesses struggle each day to succeed and carve out their own livelihoods.
MANY fine artists are sole proprietors or live by freelance work. These amazing people and small business owners have my heart.
I stand up for ANYONE who is bullied, client or artist - and for the amazing creative community in particular!
Everyone is fighting a battle.
Do No Harm.